Use-cases
- Tier 1 customer service and FAQs
- Aggregate messaging channels
- Workflow automation
Key features
- Integrates in to Intercom live chat
- Connect Intercom to messaging channels (Messenger, Slack, Telegram, etc.)
- Automatically assign conversations to agents
- Create notes to provide context to the human agent
- Bot pausing/unpausing on assignment
- Respond as a human agent
- Works well with Intercom assignment rules
- Slash commands for starting bot flows
- User profile data syncing
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