Front
The inbox for teams that gives you access to the people, messages, and apps you need to get work done.
Your bot will listen to all incoming messages connected to Front and respond when it knows the answer. The bot can be set to pause when assigned to an agent, and unpause when unassigned.
Who's it for?
Create a human/bot hybrid. Have humans oversee your bot and intervene if necessary.
Use-cases
- Tier 1 customer service and FAQs
- Human oversight and intervention of your bot
- Workflow automation
Key features
- Automatically assign conversations to agents
- Bots can create notes
- Bot pausing/unpausing
- Respond as a human agent
- Bot status and control plugin
- User profile plugin
Related integrations
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