Directly
AI-powered solutions to help customer support leaders resolve customer issues with the right mix of automation and human support
Meya's fully supported integration to enable your bot to understand user intent, automatically create and serve user-generated answers, engage brand advocates, and route the right questions to agents. 20,000 human experts review and validate quality.
Use-cases
- Receive an accurate understanding of user intent through human-in-the-loop continuous training
- Predict whether a question is best handled by a bot or human
- Get user-generated answers to serve matched to intent
- Engage brand advocates to provide live assistance
Key features
- Intent discovery
- Entity extraction
- Intelligent routing
- Intent training
- Human escalation
- Multi-language support
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